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School Policies

Terms and Conditions

French in Normandy

When you book a course with French in Normandy, whether directly or via an agency, you accept our terms and conditions of sale and commit yourself to attending classes and respecting the school’s internal rules and regulations.


In order to process a booking, a non-refundable deposit equivalent to our registration fee (see our current price list) must be paid. If booking accommodation with your course a non-refundable deposit equivalent to the appropriate placement fee (see our current price list) must also be paid. These payments can be made by credit card (Visa or Mastercard only) or by bank transfer (details on request).

You will receive an invoice in Euros and payment must be made before your arrival by credit card (Visa or Mastercard only) or by bank transfer to the account shown on your invoice. If paying by bank transfer from outside Europe, there will be an additional fee to cover bank charges (see our current price list) and please fax or e-mail us a copy of your transfer form together with a copy of your registration form or invoice.

Full payment must be received 3 weeks (15 working days) before the start of your course. Only when payment is received can we confirm the course definitively and send you details of your accommodation.

If you are booking through an agency or a web site other than, you should comply with their terms and conditions.


If you cancel a booking for whatever reason more than 3 weeks (15 working days) before the course start date, your non-refundable registration and, where appropriate, accommodation placement fee will be retained. If you cancel a booking for whatever reason less than 3 weeks (15 working days) before the course start date, your registration fee, your accommodation placement fee (if appropriate), your course and accommodation fees will not be refunded. French in Normandy reminds students that they should take out insurance cover for all eventualities, including cancellations.

NB: If, after you have begun your course, you decide to cut short your course and/or your stay in France, you will not be refunded or compensated in any way. Moreover, if you have been issued a French visa on the basis of an invitation letter from French in Normandy, we are obliged to inform the appropriate authorities if you stop your course.


Students absent from lessons will not be refunded or compensated in any way and, if you have been issued a French visa on the basis of an invitation letter from French in Normandy, we are obliged to inform the appropriate authorities if you are repeatedly absent


Long-term students who wish to take an unscheduled holiday during their course should inform French in Normandy in writing using the appropriate form (EA4201072008 ABSENCES), available at the ground floor reception office, at the latest 4 weeks before their intended absence, in order to avoid losing their lessons. Each complete week of holiday notified in this way can be taken later. Any periods of less than a week will not be replaced. This procedure must be adhered to strictly or the absence will not be compensated.


So as not to disturb other students, students who arrive over 30 minutes late will have to wait until break time to join their class. However, in exceptional circumstances, teaching staff may allow late students to join class. Lessons lost through lateness will not be replaced.


French in Normandy is not responsible in any way for accidents, loss or theft of property, money or personal items nor for damage or injury caused to third parties by our students. Students must have civil liability insurance to cover damage or injury caused to third parties, including accommodation providers. You must take out adequate insurance health, repatriation and cancellation costs. Contact our insurance partner Guardme to subscribe to a suitable policy for your stay at French in Normandy


In the case of unsociable, unacceptable or abnormal behaviour, French in Normandy has the right to dismiss the student at any time with no refund or compensation. Additional charges for flights and other costs will not be covered by French in Normandy and are the responsibility of the student or in the case of students aged under 18, of their parents.


For all Junior students parents and guardians must sign and agree to accept French in Normandy rules, Terms and Conditions prior to receiving the booking confirmation. They do so by completing and signing the obligatory Parental consent form and sending it to us with the booking form.


Photos of students taken during lessons, activities or excursions may be used by French in Normandy in its promotional material (brochures, websites, catalogues, etc.) unless the student or his/her parents state otherwise. This refusal must be made in writing when booking or by ticking the appropriate box on the student personal data sheet.


French in Normandy has a formal complaints procedure. Students are asked to make complaints or comments to the Centre Manager Malika Bezzou or the Study Coordinator who will complete the appropriate document (EA43220909). Students will be asked to countersign this record. French in Normandy will take appropriate remedial action which will also be noted. The student will again be asked to countersign and to add any additional comments they feel necessary. Only complaints signalled in this way during a student’s stay can be taken into consideration. French in Normandy reserves the right to decide what compensation is appropriate if the circumstances require such an outcome. In any event no refunds will be made.


We have a strict code of conduct that relates to the use of computers and the internet on our premises or in those of our accommodation providers. Any student violating this code will be refused access to our internet rooms and may be asked to leave the school.


French in Normandy collects and processes data only to manage effectively student registration and follow-up. This data is reserved for internal use. French data protection law (January 6, 1978 amended in 2004 and new data protection legistlation RGPD 2016/679) gives you the right to access and rectify your personal information and you can exercise this right by contacting our services.


FRENCH IN NORMANDY reserves the right to change the details of its services, including courses, facilities and course dates where circumstances beyond the Institute’s / company’s control necessitate such changes or where the number of enrolments is not enough to operate a course viably. The right is also reserved to decline any person at any time without liability. FRENCH IN NORMANDY gives notice that all arrangements for transport, activities or for accommodation are made by FRENCH IN NORMANDY as an agent upon the express condition that they for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts of default of any company or persons engaged in conveying the passenger, or in carrying out the arrangements of the programmes, or otherwise in connection therewith of any family member. No responsibility is accepted for losses or additional expenses due to delays or changes in air, sea, rail, bus or other services, sickness, weather, war, quarantine, strikes, or other liability. The contents of FRENCH IN NORMANDY’S promotional brochures are intended for information purposes only and do not constitute a contract between the Institute and any student or third party. FRENCH IN NORMANDY reserves the right to make changes which may affect courses, curriculum of courses, programmes or any other content announced in the publications, without French in Normandy reserves the right to close the school on certain days in the case of status red weather or other emergencies and/or if directed to do so by the Prefet, local authorities or the Ministry of Education. Classes missed in this instance are non-refundable.